Support

Aplikoo is an operations platform for transitional housing and reentry programs. Aplikoo Tablet is the landscape iPad app used on facility-managed house devices. Staff use the web portal at aplikoo.com. This page is the support contact for both.

Contact Aplikoo

Email support@aplikoo.com and we will reply to that address. Include your organization or property name, whether the issue is the iPad app or the web portal, and what you expected to happen.

Residents on a house tablet

Tablets are registered and assigned by the program, not downloaded for personal accounts. If you cannot sign in, complete a check-in, or open messages, resources, requests, or your profile, ask staff at the house first. They can reset access and confirm the tablet is assigned to the property. Program administrators contact Aplikoo when the device or account needs a change we have to make.

Common questions

Sign-in fails when the tablet is not registered or not assigned to a property in the admin portal. Check-ins and signatures captured while the house is offline stay on the device and sync when the network returns. Staff account, billing, and configuration questions go to the same support address.

What to include

Organization name, property name, whether you are using Aplikoo Tablet or the web portal, the time the problem happened, and a short description of the screen you were on. Do not send passwords or full government ID numbers.